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We are not receiving any e-mails? What may be causing this?

Please follow the following troubleshooting guidelines:

  • Make sure that it has been at least 72 hours since you have pointed your domain to our services as explained at
  • Make sure that your mailbox is created under "Manage your Email" and that you are POPing the accounts as explained within the help text on this page
  • Make sure that you have not applied a domain filter or a mailbox filter to the account that unintentionally discards all mail
  • Make sure that you are not inadvertently forwarding your mail to another address

Try sending an email to one of your mailboxes and see if you receive an error. Contact us if the problem persists.